Need to file an Appeal, Grievance, or Complaint regarding any service or other concern? Let us guide you.
To file an appeal or grievance the first step is to call Member Services. Please call Member Services at 1-844-201-4957. Member Services can also assist members with requests to obtain an aggregate number of grievances, appeals and exceptions filed with the Plan/Part D sponsor.
If you do not wish to call (or you called and were not satisfied), you can put your complaint in writing and send it to us at the address or fax below. Be sure to describe your complaint or use the link to the appeals and grievance form below.
FirstCarolinaCare Insurance Company
Attention: Appeals and Grievance Department
42 Memorial Drive
Pinehurst, NC 28374
You may fax us at 1-816-313-3061.
The following document links contain detailed information on how to file an appeal, a grievance/complaint or appoint a representative to file the complaint on your behalf and the link to the appeals and grievance form.
For more information or any questions regarding your plan please visit www.FirstMedicare.com.
Choose your county
Choose Member tab at the top
On the left is a list of resources to help answer any questions
Complaints about FirstMedicare Direct can also be submitted directly to Medicare through the following link: