Supplemental Benefits

24hr. Nurse Advice Line

VitaLine

Call Us: 888-815-5188
We’re here 24 hours a day, seven days a week.

VitaLine provides free prompt, confidential and personal access to health information all day and all night from experienced registered nurses and other professionally trained staff. 

Talk with a Nurse

If you or a family member are sick or injured, a registered nurse will answer your questions and help you decide what to do.

Physician Referral

Nurses will give you the name of a physician who accepts your insurance, practices in a specialty you need and is close to your home or business.

Automated Health Information

If you are uncomfortable talking about your health care concerns and questions, a free, automated health line is available for you. If during a recording you decide you want to talk to someone, a touch of a button will immediately connect you to a registered nurse.

Fitness Club Allowance Information

Transportation Benefit

  • Reservations must be made 3 days in advance of appointment
  • Company will pick up member within 15 minutes of scheduled pick up time
  • 16 one-way trips annually to medical appointment (25-mile one-way limit) per beneficiary
  • Transportation Vendor Information:

Hearing Aid Discount Information

Improve Health and Wellness with Your Hearing Aid Benefit

Welcome to NationsHearing®! As a valued New Hanover Health Advantage member, you have a hearing aid benefit that gives you everything you need to manage your hearing health.

Meals post Discharge

Meals Benefit through NationsBenefits

After a discharge from an inpatient hospital stay, members of the New Hanover Health Advantage Platinum Plan with congestive heart failure (CHF) or diabetes, or any member with 2 or more of the top 5 chronic conditions(Asthma, CHF, COPD, Diabetes, and Vascular) are eligible to receive up to two home-delivered meals per day for fourteen days (up to 28 meals per discharge). Platinum Plan members can utilize this benefit up to three times per benefit year.

NationsBenefits offers healthy, fresh, prepared meals that meet your nutritional needs. These thoughtfully designed meals are made from scratch, full of flavor, and contain premium ingredients.

Our prepared meals solution contributes to an overall more nutritionally balanced diet, helps with weight control, reduces stress by avoiding last-minute decisions on dining options, and saves time and money. Available chef-prepared menu options include general wellness, diabetic, low-sodium, kosher, and vegetarian options to make it easier and more convenient for you to take the necessary steps towards better health and wellness.