The following information provides some details about the supplemental benefits available to New Hanover Health Advantage plan members. For full details on these benefits, please refer to the 2025 Enrollment Guide or contact us to speak with a local, licensed agent about our plan options.
New Hanover Health Advantage has partnered with NationsOTC® to offer members a benefit allowance to spend on a variety of brand-name and generic health and wellness products.
For more information or to access your member portal, click here.
If you have any issues with your benefits through NationsOTC, please contact MemberSupport@nationsbenefits.com for 24-hour support.
Meals Benefit through NationsBenefits
After a discharge from an inpatient hospital stay, members of the New Hanover Health Advantage Platinum and Select plans with congestive heart failure (CHF) or diabetes or any member with two or more of the top five chronic conditions (asthma, CHF, COPD, diabetes, and vascular) are eligible to receive up to two home-delivered meals per day for 14 days (up to 28 meals per discharge). Plan members can utilize this benefit up to three times per benefit year.
NationsBenefits offers healthy, fresh, prepared meals that meet your nutritional needs. These thoughtfully designed meals are made from scratch, full of flavor and contain premium ingredients.
Our post-discharge prepared meals solution contributes to an overall more nutritionally balanced diet, helps with weight control, reduces stress by avoiding last-minute decisions on dining options, and saves time and money. Available chef-prepared menu options include general wellness, diabetic, low-sodium, kosher and vegetarian options to make it easier and more convenient for you to take the necessary steps toward better health and wellness.
If you have any issues with your benefits through NationsBenefits, please contact MemberSupport@nationsbenefits.com for 24-hour support.
Improve Health and Wellness with Your Hearing Aid Benefit
Welcome to NationsHearing®! As a valued New Hanover Health Advantage member, you have a hearing aid benefit that gives you everything you need to manage your hearing health.
For more information or to access your patient portal, click here.
If you have any issues with your benefits through NationsHearing®, please contact MemberSupport@nationsbenefits.com for 24-hour support.
Enroll in a New Hanover Health Advantage Medicare Plan that now includes a $3,000 annual benefit through our partner, Delta Dental. The dental allowance includes coverage for preventive services (exams and cleanings), diagnostic services (radiographs – X-rays), and comprehensive services (fillings, crowns, bridges, and more).
Click here to find an in-network dental provider in your area.
New Hanover Health Advantage partners with Community Eye Care to provide its members with personalized care from a Community Eye Care network doctor at low out-of-pocket costs.
Click here to find an in-network vision provider in your area.
If you have any issues with your benefits through Community Eye Care, visit www.cecvision.com or call Community Eye Care Member Services at 844-357-0358 (TTY 800-428-4833)
CEC Member Services is available:
Get access to healthcare information, 24 hours a day, seven days a week, with the nurse advice line.
Specially trained nurses help you with your health questions at no cost.
The nurse advice line can help you decide what kind of care to seek — whether you can treat the condition at home, need to see your doctor or need urgent or immediate care. The toll-free nurse advice line is on the back of your FirstMedicare Direct identification card.
Transportation Vendor Information:
New Hanover Health Advantage offers our members the flexibility of choosing a fitness club of their choice through an allowance program that provides up to $300 annually.
Fitness allowance funds can be used to pay for membership at commercial, public fitness facilities that have a full complement of supervised fitness activities and equipment; public or private golf courses; or recreational athletic sports clubs.
Members of all New Hanover Health Advantage plans can use their Flex cards to pay for covered fitness services. Each member’s account will be credited $75 quarterly for fitness expenses. There is no paperwork to fill out and no receipts need to be sumitted.
All New Hanover Health Advantage plan members can maintain their independence and give their caretakers peace of mind with 24/7 health monitoring services through NationsBenefits. The personal emergency response system (PERS) benefit includes in-home Medical Alert base units and On-The-Go systems with help buttons and ADT monitoring to fit members’ lifestyles and budgets. The PERS solution offers safety at home or on-the-go with GPS location capability.
To learn more or access your member portal, click here.
If you have any issues with your benefits through NationsBenefits, please contact MemberSupport@nationsbenefits.com for 24-hour support.
