The following information provides some details about the supplemental benefits available to New Hanover Health Advantage plan members. For full details on these benefits, please refer to the 2023 Enrollment Guide or contact us to speak with a local, licensed agent about our plan options.
New Hanover Health Advantage has partnered with NationsOTC® to offer members a benefit allowance to spend on a variety of brand-name and generic health and wellness products.
For more information or to access your member portal, click here.
If you have any issues with your benefits through NationsOTC, please contact MemberSupport@nationsbenefits.com for 24-hour support.
Meals Benefit through NationsBenefits
After a discharge from an inpatient hospital stay, members of the New Hanover Health Advantage Platinum Plan with congestive heart failure (CHF) or diabetes, or any member with 2 or more of the top 5 chronic conditions(Asthma, CHF, COPD, Diabetes, and Vascular) are eligible to receive up to two home-delivered meals per day for fourteen days (up to 28 meals per discharge). Platinum Plan members can utilize this benefit up to three times per benefit year.
NationsBenefits offers healthy, fresh, prepared meals that meet your nutritional needs. These thoughtfully designed meals are made from scratch, full of flavor, and contain premium ingredients.
Our prepared meals solution contributes to an overall more nutritionally balanced diet, helps with weight control, reduces stress by avoiding last-minute decisions on dining options, and saves time and money. Available chef-prepared menu options include general wellness, diabetic, low-sodium, kosher, and vegetarian options to make it easier and more convenient for you to take the necessary steps towards better health and wellness.
If you have any issues with your benefits through NationsBenefits, please contact MemberSupport@nationsbenefits.com for 24-hour support.
Improve Health and Wellness with Your Hearing Aid Benefit
Welcome to NationsHearing®! As a valued New Hanover Health Advantage member, you have a hearing aid benefit that gives you everything you need to manage your hearing health.
For more information or to access your patient portal, click here.
If you have any issues with your benefits through NationsHearing, please contact MemberSupport@nationsbenefits.com for 24-hour support.
Enroll in a New Hanover Health Advantage Medicare Plan that now includes a $3,000 annual benefit through our partner, Delta Dental. The dental allowance includes coverage for preventive services (exams and cleanings), diagnostic services (radiographs – X-rays), and comprehensive services (fillings, crowns, bridges, and more).
Click here to find an in-network dental provider in your area.
New Hanover Health Advantage partners with Community Eye Care to provide its members with personalized care from a Community Eye Care network doctor at low out-of-pocket costs.
Click here to find an in-network vision provider in your area.
If you have any issues with your benefits through Community Eye Care, visit www.cecvision.com or call Community Eye Care Member Services at 855-492-9028 (TTY 800-428-4833)
CEC Member Services is available:
VitaLine
Call Us: 888-815-5188
We’re here 24 hours a day, seven days a week.
VitaLine provides free prompt, confidential and personal access to health information all day and all night from experienced registered nurses and other professionally trained staff.
Talk with a Nurse
If you or a family member are sick or injured, a registered nurse will answer your questions and help you decide what to do.
Physician Referral
Nurses will give you the name of a physician who accepts your insurance, practices in a specialty you need and is close to your home or business.
Automated Health Information
If you are uncomfortable talking about your health care concerns and questions, a free, automated health line is available for you. If during a recording you decide you want to talk to someone, a touch of a button will immediately connect you to a registered nurse.
Transportation Vendor Information:
New Hanover Health Advantage offers our members the flexibility of choosing a fitness club of their choice through an allowance program that will reimburse you up to $300 annually.
Fees will be reimbursed only for commercial, public fitness facilities that have a full complement of supervised fitness activities and equipment. Fees for recreational activities such as golf, bowling, softball, etc. are not reimbursable. Members must request reimbursement on a quarterly basis.
Reimbursement is limited to:
NO REIMBURSEMENTS WILL BE PAID IN ADVANCE. A form must be submitted for each quarter, and no later than December 31 to receive reimbursement for that year. Please allow 30 days for processing.
Our Platinum and Select Plan members can maintain their independence and give their caretakers peace of mind with 24/7 health monitoring services through NationsBenefits. The personal emergency response system (PERS) benefit includes in-home Medical Alert base units and On-The-Go systems with help buttons and ADT monitoring to fit members’ lifestyles and budgets. The PERS solution offers safety at home or on-the-go with GPS location capability.
To learn more or access your member portal, click here.
If you have any issues with your benefits through NationsBenefits, please contact MemberSupport@nationsbenefits.com for 24-hour support.
