Supplemental Benefits

24hr. Nurse Advice Line


Call Us: 888-815-5188
We’re here 24 hours a day, seven days a week.

VitaLine provides free prompt, confidential and personal access to health information all day and all night from experienced registered nurses and other professionally trained staff. 

Talk with a Nurse

If you or a family member are sick or injured, a registered nurse will answer your questions and help you decide what to do.

Physician Referral

Nurses will give you the name of a physician who accepts your insurance, practices in a specialty you need and is close to your home or business.

Automated Health Information

If you are uncomfortable talking about your health care concerns and questions, a free, automated health line is available for you. If during a recording you decide you want to talk to someone, a touch of a button will immediately connect you to a registered nurse.

Fitness Club Allowance Information

Transportation Benefit

  • Reservations must be made 3 days in advance of appointment
  • Company will pick up member within 15 minutes of scheduled pick up time
  • 16 one-way trips annually to medical appointment (25-mile one-way limit) per beneficiary
  • Transportation Vendor Information:
    • Carolina Mobile Transport:
    • Port City Taxi:
      • Call 910-762-1165

Eye Wear Information

Hearing Aid Discount Information

Save Up to 60% on Brand-name Hearing Aids

Like vision loss, hearing loss can have a huge impact on your quality of life. However, the cost of a pair of quality hearing aids usually costs more than $5,000, and few people have hearing aid insurance coverage.

TruHearing® makes hearing aids affordable by providing exclusive savings to all VSP® Vision Care members. You can save up to 60% on a pair of hearing aids with TruHearing. What’s more, your dependents and even extended family members are eligible, too.

In addition to great pricing, TruHearing provides you with:

  • Three provider visits for fitting and adjustments 45-day trial
  • Three-year manufacturer warranty for repairs and one-time loss and damage replacement
  • 48 free batteries per hearing aid

Plus, with TruHearing you’ll get:

  • Access to a national network of more than 5,500 hearing healthcare providers
  • Straightforward, nationally-fixed pricing on a wide selection of the latest brand-name hearing aids
  • Deep discounts on batteries shipped directly to your door

Best of all, if you already have a hearing aid benefit from your health plan or employer, you can combine it with TruHearing prices to reduce your out-of-pocket expense even more!

Learn more about this VSP Exclusive Member Extra at or call 877.396.7194 with questions.

OTC Quarterly Allowance

Meals post Discharge

Meals Benefit through NationsBenefits
After a discharge from an inpatient hospital stay, members of the New Hanover Health Advantage Platinum Plan with congestive heart failure (CHF) or diabetes are eligible to receive up to two home-delivered meals per day for ten days (up to 20 meals per discharge). Platinum Plan members can utilize this benefit up to three times per benefit year.

NationsBenefits offers healthy, fresh, prepared meals that meet your nutritional needs. These thoughtfully designed meals are made from scratch, full of flavor, and contain premium ingredients.

Our prepared meals solution contributes to an overall more nutritionally balanced diet, helps with weight control, reduces stress by avoiding last-minute decisions on dining options, and saves time and money.

Available chef-prepared menu options include general wellness, diabetic, low-sodium, kosher, and vegetarian options to make it easier and more convenient for you to take the necessary steps towards better health and wellness.