Supplemental Benefits

The following information provides some details about the supplemental benefits available to New Hanover Health Advantage plan members. For full details on these benefits, please refer to the 2024 Enrollment Guide or contact us to speak with a local, licensed agent about our plan options.

Over-the-Counter Medications Benefit

New Hanover Health Advantage has partnered with NationsOTC® to offer members a benefit allowance to spend on a variety of brand-name and generic health and wellness products.

For more information or to access your member portal, click here.

If you have any issues with your benefits through NationsOTC, please contact for 24-hour support.

Meals Benefit

Meals Benefit through NationsBenefits

After a discharge from an inpatient hospital stay, members of the New Hanover Health Advantage Platinum and Select plans with congestive heart failure (CHF) or diabetes, or any member with two or more of the top five chronic conditions (Asthma, CHF, COPD, Diabetes, and Vascular) are eligible to receive up to two home-delivered meals per day for fourteen days (up to 28 meals per discharge). Platinum Plan members can utilize this benefit up to three times per benefit year.

NationsBenefits offers healthy, fresh, prepared meals that meet your nutritional needs. These thoughtfully designed meals are made from scratch, full of flavor, and contain premium ingredients.

Our prepared meals solution contributes to an overall more nutritionally balanced diet, helps with weight control, reduces stress by avoiding last-minute decisions on dining options, and saves time and money. Available chef-prepared menu options include general wellness, diabetic, low-sodium, kosher, and vegetarian options to make it easier and more convenient for you to take the necessary steps towards better health and wellness.

If you have any issues with your benefits through NationsBenefits, please contact for 24-hour support.

Hearing Aid Benefit

Improve Health and Wellness with Your Hearing Aid Benefit

Welcome to NationsHearing®! As a valued New Hanover Health Advantage member, you have a hearing aid benefit that gives you everything you need to manage your hearing health.

For more information or to access your patient portal, click here.

If you have any issues with your benefits through NationsHearing®, please contact for 24-hour support.

Dental Benefits

Enroll in a New Hanover Health Advantage Medicare Plan that now includes a $3,000 annual benefit through our partner, Delta Dental. The dental allowance includes coverage for preventive services (exams and cleanings), diagnostic services (radiographs – X-rays), and comprehensive services (fillings, crowns, bridges, and more).

Click here to find an in-network dental provider in your area.

Vision Benefits

New Hanover Health Advantage partners with Community Eye Care to provide its members with personalized care from a Community Eye Care network doctor at low out-of-pocket costs.

Click here to find an in-network vision provider in your area.

If you have any issues with your benefits through Community Eye Care, visit or call Community Eye Care Member Services at 855-492-9028 (TTY 800-428-4833)

CEC Member Services is available:

  • Monday – Friday, 8:00 a.m. – 8:00 p.m. EST
  • Saturday – Sunday, 8:00 a.m. – 8:00 p.m. EST

24-hour Nurse Advice Line


Call Us: 888-815-5188
We’re here 24 hours a day, seven days a week.

VitaLine provides free prompt, confidential and personal access to health information all day and all night from experienced registered nurses and other professionally trained staff. 

Talk with a Nurse

If you or a family member are sick or injured, a registered nurse will answer your questions and help you decide what to do.

Physician Referral

Nurses will give you the name of a physician who accepts your insurance, practices in a specialty you need and is close to your home or business.

Automated Health Information

If you are uncomfortable talking about your health care concerns and questions, a free, automated health line is available for you. If during a recording you decide you want to talk to someone, a touch of a button will immediately connect you to a registered nurse.

Non-emergency Transportation Benefit

  • Reservations must be made 3 days in advance of appointment
  • Company will pick up member within 15 minutes of scheduled pick up time
  • 26 one-way trips annually to medical appointment (25 mile one-way limit) per beneficiary

Transportation Vendor Information:

Fitness Benefit

New Hanover Health Advantage offers our members the flexibility of choosing a fitness club of their choice through an allowance program that provides up to $300 annually.

Fitness allowance funds can be used to pay for membership at commercial, public fitness facilities that have a full complement of supervised fitness activities and equipment; public or private golf courses; or recreational athletic sports clubs.

Members of all New Hanover Health Advantage plans can use their Flex cards to pay for covered fitness services. Each member’s account will be credited $75 quarterly for fitness expenses. There is no paperwork to fill out and no receipts need to be sumitted.

Personal Emergency Response System (PERS)

All New Hanover Health Advantage plan members can maintain their independence and give their caretakers peace of mind with 24/7 health monitoring services through NationsBenefits. The personal emergency response system (PERS) benefit includes in-home Medical Alert base units and On-The-Go systems with help buttons and ADT monitoring to fit members’ lifestyles and budgets. The PERS solution offers safety at home or on-the-go with GPS location capability.

To learn more or access your member portal, click here.

If you have any issues with your benefits through NationsBenefits, please contact for 24-hour support.